Let's clear things up

All Chérie orders are final once placed, so we currently do not accept cancellations. Please double-check your order details and shipping address before completing checkout.

Contact us as soon as possible if you need to change your order.

We’ll do our best to help while your order is still awaiting fulfillment. Once it has entered fulfillment or been dispatched, changes may no longer be possible.

If you notice an error in your address, contact us immediately.

We can usually update it while your order is still awaiting fulfillment. Once it has been dispatched, we cannot guarantee that the address can be changed or redirected.

Customers are responsible for providing a complete and accurate delivery address at checkout.

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Customers are responsible for checking that their shipping information is correct before completing checkout.

If you contact us before fulfillment begins, we’ll do our best to update the address.

Once the parcel has been dispatched, we cannot guarantee that it can be redirected or recovered.

We currently do not accept returns or exchanges for change of mind.

If your order arrives damaged, defective or incorrect, contact us at with your order number and photos so we can review the issue.

A pre-order simply means you’re reserving your copy before the issue is printed and ready to ship. It guarantees that a copy is being made with you in mind, and once production is complete, we’ll begin packing and sending orders your way.

The estimated dispatch date will always be shared on the product page before you order, so you’ll know what to expect.

Pre-orders ship within 1–2 weeks. We know waiting for something you’re excited about isn’t always easy, and we really appreciate your patience while we get your copy ready to make its way to you.

If you order an in-stock item together with a pre-order item, your full order will ship once the pre-order item is ready. We’re currently unable to ship items from the same order separately.

We may have a small number of copies available after pre-orders have been fulfilled, but we can’t promise that every issue will stay in stock.

If you missed this one, join our mailing list. That’s the easiest way to hear when copies become available and to know about the next issue before it arrives.

We’ll tell you as soon as things get exciting.

Rather than announcing dates before an issue is ready, we prefer to give each edition the time it needs and share the next launch when it is getting close.

If you want to be there when the next chapter begins, join our mailing list for launch dates, first looks and pre-order announcements.

Chérie orders are currently fulfilled from Vietnam.

Delivery time varies depending on destination. International takes 7-14 days.

The estimated delivery period begins once your order has been dispatched.

International deliveries can occasionally take longer due to customs processing, local postal networks, public holidays or other circumstances outside our direct control.

International shipments can sometimes travel for several days without a new scan, particularly when they are transferred between postal networks or pass through customs.

A pause in tracking does not necessarily mean your parcel has stopped moving.

If it arrives with significant damage, contact us within 7 days of delivery and include your order number along with clear photographs of the magazine and its external packaging.

Once we review the damage, we’ll determine the appropriate resolution, which may include a replacement or refund.

Significant damage includes issues such as severe tearing, water damage, substantial crushing or printing defects that materially affect the condition of the magazine.

Minor corner wear, light marks or small imperfections caused by ordinary handling during international transportation may not qualify as significant damage.

We recommend allowing some additional time for international deliveries, particularly around public holidays or customs delays.

If your order is significantly beyond its estimated delivery period, contact us with your order number and we’ll review the available shipment information.

If your order has gone significantly beyond its delivery period and there is no reasonable indication that it will still arrive, we’ll offer an appropriate resolution.

Depending on the circumstances and availability of the issue, this may be a replacement copy or a refund.